Sustainability policy

Sembo Sustainability Policy

Our Commitment to a Sustainable Future

1. Sustainability Management and Compliance

• Leadership Commitment: Our leadership is fully committed to sustainability, endorsing our mission and policy, and allocating resources to achieve our goals.
• Continuous Improvement: We monitor and evaluate our sustainability practices regularly, using platforms such as Travelife to assess and report progress every two years.
• Legal Compliance: Sembo complies with all local, regional, national, and international regulations on human rights, child protection, environmental management, wildlife, and anti-corruption practices.
• Code of Ethics: We enforce a strict zero-tolerance policy against bribery, corruption, forced labor, discrimination, and violations of human rights.

2. Social Responsibility and Human Rights

• Employees:
  • Ensure fair contracts, compensation, and a safe, inclusive workplace.
  • Provide training opportunities, including sustainability topics and workplace conduct.
  • Promote equal opportunities in hiring, promotions, and professional development.
• Partners and Suppliers: We require all partners to adhere to the same principles of fairness, inclusion, and respect for human rights, including child protection policies and anti-corruption measures.

3. Environmental Responsibility

• Office Operations:
  • Reduce resource use by measuring and monitoring energy, water, and waste.
  • Prioritize local, bulk, fair trade, and sustainably certified procurement.
  • Print only when necessary, using FSC-certified paper with high recycled content.
  • Use energy-efficient appliances and lighting, ensuring they are off when not in use.
  • Implement waste separation and proper disposal for recycling and hazardous materials.
  • Minimize pollution, including noise, light, and emissions.
• Suppliers:
  • Partner with suppliers who demonstrate sustainable practices, such as using locally sourced products and following recognized sustainability certifications.
  • Provide incentives for suppliers actively engaged in improving sustainability.

4. Customer Communication and Experience

• Transparency: We provide clear information about our sustainability efforts and encourage customers to make conscious choices that support local communities and protect the environment.
• Feedback: We maintain open communication channels to gather customer feedback, ensuring continuous improvement.
• Privacy and Protection: Sembo ensures compliance with data privacy regulations, protecting customer information and providing clear usage policies.

5. Continuous Improvement

• Sustainability is a dynamic journey. We regularly evaluate our practices, adjust goals, and implement new initiatives to remain at the forefront of sustainable tourism.
• Feedback from employees, customers, and partners is actively encouraged and used to shape our policies and operations.