Sembo’s terms and conditions of travel

 

Sembo is part of the Stena Line Travel Group AB and has its registered office in Helsingborg. Sembo provides accommodation while Stena Line Scandinavia AB and HH Ferries Helsingborg AB are responsible for the ferry journey. Sembo also includes other transportation services, such as airline tickets, rental cars and transfers. Payments for both the transportation and the accommodation are made to Sembo.

 

If no other agreement has been reached, travellers themselves select products or services, or a combination thereof, from the selection available on the homepage. Different terms and conditions apply for booking of accommodation and transportation.

 

If the agreement refers to a package holiday, Svenska Resebyråföreningens terms and conditions apply for package holiday.

Sembo has lodged government travel guarantees with Kammarkollegiet according to the Travel Guarantees Act.

 

Sembo is aimed at leisure travellers. 

 

Entering into an agreement

 

Hotel provider terms
Your booking contains specific conditions from the hotel provider. These are included in the agreement and stated under the tab "Hotel provider terms"

 

Rental car provider terms
Your booking contains specific conditions from the rental car provider. These are included in the agreement and stated under the tab "Rental car provider terms"

 

Booking and confirmation

 

 

Responsibility for implementation of service          

When Sembo provides services on behalf on another company, the latter company is responsible for the implementation of the service, and their terms and conditions for travel/transport apply. Sembo therefore cannot be held liable for e.g. changes in the schedule, cancelled flights/ferries, luggage, bankruptcies and other occurrences relating to the implementation. Any claims due to inadequacies in the implementation should be made directly to the provider. 

 

Payment

Prices

The price of our services and products are displayed on our website. 
Prices may change from time to time but this will not affect bookings already accepted.

In case of obvious pricing errors, Sembo reserves the right to correct the price on our website AND on bookings completed with the incorrect price. In such a case, Sembo will offer either to keep your reservation at the increased price or cancel without charge, subject to availability.

Sembo reserves the right not to offer you the products or services with an obvious price error even after you have received a booking confirmation.  

 

Cancellation insurance

Cancellation insurance

 

Free Cancellation 

 

Travel documents

 

Passports and Visas

 

The traveller is responsible for complying with the formalities required for the trip, such as passports, visas, vaccinations and insurance. Sembo is not liable for any costs incurred as a result of the traveller’s failure to comply with the formalities.

 

Insurance

 

 

Cancellations, additions and amendments

 

Apartment/holiday home, cottage, hotel, admission tickets

Cancellation: Apartment/holiday home/cottage

31 days or more - 10% of the respective price

16–30 days - 20% of the respective price

8–15 days - 50% of the respective price

7 days or fewer - 100% of the respective price

 

Cancellation: Hotel*/admission tickets

4 days or more - 10% of the respective price

3 days or fewer - 100% of the respective price 

*) For hotels outside Europe, as well as at Disneyland® Resor Paris, the cancellation policy is the same as for apartments.

 

 

Additions and amendments: Apartment/holiday home/cottage/hotel/admission tickets

Cost of amendments, for example change to different accommodation, different length of stay or name change. SEK 200 per change

When changing to a different length of stay or different accommodation, the amendment fee applies until 31 days before departure for apartments/holiday homes/cottages. For hotels/admission tickets until 4 days before departure. After this time, any change is treated as a cancellation and rebooking. Changes may result in a change in the price.

 

Bookings can be amended or cancelled free of charge within 7 days of the date of booking (excluding flights), provided that there are more than 40 days until departure. If the customer has paid a deposit, this will be refunded.

 

 Ferry

Cancellation: Ferry via Stena Line

Economy - No refund

Flexi/Premium/Campaign  

15 days or more 0% of refund

1–14 days 50% of the price

Date of departure or later - 100% of the price

 

Additions and amendments: Ferry via Stena Line

Change of name, address, telephone number, etc.

Economy - No charge.

Flexi/Campaign - No charge.

Premium - No charge.

 

Change of route or departure time.

Economy - New price calculated + £ 2-20 fee.

Flexi/Campaign - New price calculated. No charge.

Premium - New price calculated. No charge.

 

Change to type of vehicle.

Economy - No charge.

Flexi/Campaign - No charge.

Premium - No charge.

 

Addition to a booking, for example an additional cabin without changing the route, date or departure time.

Economy - New price calculated. No charge.

Flexi/Campaign - New price calculated. No charge.

Premium - New price calculated. No charge.

 

 

Amendment fees as described above are charged each way for each change.Changes made by telephone are subject to an additional £ 10 per change. Changes can be made via the website up to 2 hours before departure free of charge. 

Prices are subject to change when changing to a different departure time/date.

 

Flights

Cancellation: Flights

Once payment has been made - 100% of the price

 

Additions and amendments: Flights

Provided that the carrier’s rules allow the change from SEK 495 + airline fees per ticket

 

Flight tickets are personal. The name and date on flight tickets cannot be changed

as a rule. For this reason, tickets that cannot be used are not refundable. 

 

Rental car

Cancellation and changes

 Up until 24 hours before pickup of the car                         0% of the amount

 Less than 24 hours before pickup of the car                      100% of the amount

 

Changes less than 24 hours before pickup will be treated as cancellation and new booking.

 Any changes can lead to changes in price.

 

A handling fee of SEK 200 is added to every change/cancellation 

 

Transfer

Cancellation and changes

Within Europe

Up until 24 h before booked transfer                                                   0% of the amount

Less than 24 h before booked transfer                                               100% of the amount

 

Outside Europe

Up until 48 h before booked transfer                                                   0% of the amount

Less than 48 h before booked transfer                                               100% of the amount

 

Changes less than 24 h (within Europe) / 48 h (outside Europe) will be treated as cancellation and new booking.

Any changes can lead to changes in prices.

 

A handling fee of SEK 200 is added to every change/cancellation

 

Child/infant is considered as 1 person in all transfer bookings. When travelling with an infant, it is recommended that you bring your own baby seat / car seat.

The luggage is calculated according to the restrictions applicable for scheduled airline services. One suitcase and one carry-on per person. All additional luggage, such as bicycles, golf bags, etc. needs to be booked in advance, and will incur an additional fee.

The number of passengers is stated on the confirmation and covers the number of passengers for which the transfer is booked and paid. You MUST bring the transfer voucher, and it is sent to the specified email address.

 

 

Changes before departure

 

Responsibility during the trip

Faults and deficiencies

Complaints

 

Travel guarantee

 

Other

 

Privacy policy

2017.07.19 MK